Privacy Policy

This Privacy Policy applies to all users of the Trident Tours / Trident Tour Group website and services. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the collection and use of personal information as outlined below.

1. Personal Information We Collect

We may collect personal information including, but not limited to:

Full name
Email address
Phone number
Booking and payment details
Medical or emergency information voluntarily disclosed
Any information submitted via forms, enquiries, or bookings

We only collect personal information that is reasonably necessary for our business operations.

2. How We Collect Personal Information

Personal information may be collected when you:

Make a booking or purchase
Submit an enquiry or contact form
Subscribe to communications
Participate in an event or activity
Communicate with us directly

Information may be collected electronically or in written form.

3. Use of Personal Information

We may use your personal information to:

Process bookings and payments
Deliver services and activities
Communicate event information and updates
Improve our services and website
Meet legal, regulatory, and safety obligations

We do not sell or rent personal information to third parties.

4. Disclosure of Personal Information

Personal information may be disclosed where reasonably necessary to:

Service providers such as booking platforms, payment processors, or IT providers
Emergency services or medical professionals where required
Government or regulatory bodies where required by law

We take reasonable steps to ensure third parties handle personal information securely.

5. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored electronically or in physical form and is retained only for as long as necessary.

Despite reasonable safeguards, no method of transmission or storage is completely secure.

6. Access & Correction

You may request access to, or correction of, personal information we hold about you by contacting us. We will respond within a reasonable timeframe, subject to legal obligations.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

Improve website functionality
Analyse traffic and user behaviour

You may disable cookies through your browser settings, though this may affect website functionality.

8. Marketing Communications

We may send marketing or promotional communications where permitted by law. You may opt out at any time by following the unsubscribe instructions or contacting us directly.